There's a moment every new hire knows. You are a few days in, you've met your team, you have got access to the tools. And then someone casually drops a mention of an AI platform, or an automation workflow, or a prototype environment, and the room moves on like everyone already knows what to do with it.
You smile and nod. You write it down. You figure you will Google it later.
I was recently invited to speak at SAP's WoW Onboarding Week, welcoming new colleagues joining across APAC from Japan, Vietnam, and Thailand. And honestly, that moment above was the one I kept coming back to while I prepared.
Because I have been that person. And in my role as Product Manager for SAP's internal Generative AI Experience Platform, I have spent the better part of the last year trying to make sure nobody has to fake it through their first weeks anymore.
The platform we have built inside CPIT gives every SAP employee a real, structured way into AI, regardless of their technical background. The Experience Lab is where curiosity is safe, a low-stakes space to explore, experiment, and get hands-on without breaking anything. n8n sits alongside it for people who want to automate repetitive work without writing a single line of code. For those with bigger ideas, the Prototyping Lab turns rough concepts into working AI prototypes fast, closing the gap between "what if we could..." and something you can actually demo. And SAP Joule runs through it all as the AI assistant that lives inside the tools people are already using every day.
Standing in that room in Ho Chi Minh City, talking to people in their first or second week, I got to be the person who tells them early: you don't have to figure this out alone, and you don't need to be an engineer to start. You just need to know which door fits what you're trying to do.
That's the work I care about. Not just building AI tools, but building the conditions where people actually feel confident enough to use them.